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Expertise

Our Practice

At Taylor Wood Solicitors, we are highly committed to providing our clients with high-quality legal advice and services. We are also alive to the fact that things sometimes go wrong and when it does, we would like to be told and we want you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details by calling 02073475132 or by sending an email to seyi@taylorwoodsolicitors.com

Upon receipt of your call or email;

• We will send you a letter acknowledging receipt of your complaint within five days of receiving it, enclosing a copy of this procedure.
  
  
• We will then investigate your complaint. The investigation will involve passing your complaint to the member of staff against whom the complaint is made or who worked on your case for their comments.
  
  
• Your complaint and the staff comments will then be reviewed by our client care partner, Oluwaseyi Ojo, who will review your matter file and speak to the member of staff who acted for you.
  
  
• If your complaint is against Oluwaseyi Ojo, he will not be involved in the investigation of your complaints and the matter will be assigned to someone else.
  
  
• We will aim to send you a response in writing within 21 days of receipt of your original complaint letter. If there is any need for a longer period to respond to your complaint, we will write to you to let you know, and we will provide an idea of when you may receive our response to your complaint.
  
  
• If after receiving our response you are not satisfied with our decision, you have a right to refer your complaint to the Legal Ombudsman for further investigation. The Legal Ombudsman address is P.O. Box 6806, Wolverhampton, WV1 9WJ.
  
  
• Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at https://www.legalombudsman.org.uk

Our Practice

Complaint Handling Policy